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Operations manager

Milton Keynes
Dobbies
Operations manager
Posted: 2h ago
Offer description

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Our Operations Managers play an essential role in delivering customer experience across our stores — driving sales, promoting customer loyalty, maintaining high operational standards, and smashing commercial targets.

Responsibilities

* Oversee store operations to maximize profitable sales and growth.
* Create a positive work environment and support team development within Dobbies.
* Lead your team in delivering an exceptional in-store customer experience.
* Collaborate with central support teams to improve business operations through effective communication.
* Ensure health & safety regulations are followed, caring for employee and customer welfare.
* Implement audit controls, uphold company best practices, and coach the team on governance.
* Manage stock processes from goods in to visual merchandising.
* Act as deputy to the General Manager in their absence.
* Fulfill senior management duties, including key holder responsibilities.

Who we are looking for

* Experience in retail operations management with strong operational expertise.
* Commercial awareness, including understanding budgets, profitability, and sales growth.
* Proven ability to manage stock controls and adhere to health & safety regulations.
* Ability to identify training needs and coach staff to deliver excellent customer service and a safe environment.
* Adaptability to changing priorities, workloads, and regulations.
* Positive attitude towards change, leading teams with care and motivation.
* Demonstrate our values: teamwork, positivity, passion for gardens, and customer focus.

What we offer

* Generous annual leave with flexible holiday booking.
* Uncapped store discounts, including 50% off in restaurants, 25% in the Garden Centre, and 10% in food halls.
* Access to Wagestream for financial wellbeing support.
* Support from Retail Trust, including confidential support, virtual GP, counseling, and retail rewards.
* Development opportunities via Dobbies Academy and eLearning platforms.
* A passionate, diverse, and supportive team culture.

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores nationwide.

We are passionate about gardens and plants, showcasing our love through products, services, and community events. Many stores feature restaurants or coffee shops, creating a welcoming environment for customers.

We organize events that bring communities together and support a national charity, encouraging our colleagues and customers to contribute.

We are committed to being a great place to work, fostering a culture of growth, celebration, and teamwork to serve our customers effectively.

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