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Alarm response centre operative

Armagh
Johnson Controls
Posted: 8 July
Offer description

Envision Intelligent Solutions is a security systems service provider specialising in the rental market with its own in-house CAT1 Alarm Receiving Centre in Craigavon, BT66 6SY. We are professional, agile, and innovative, and part of the Johnson Controls family.

Job Title: ARC (Alarm Receiving Centre) Operator

Job Type: Full-time, Permanent

Expected Hours: 42 hours per week

Shift Pattern: 12-hour shifts on a 4 days on/4 days off rota

Work Location: In person


Job Responsibilities

* Monitor, interrogate, and respond to CCTV/Alarm activations, including escalation and reporting.
* Answer intercoms and inbound calls professionally, quickly, and effectively.
* Utilize telephone systems following company policies and procedures.
* Support Control Room Supervisors and take control of operations in their absence, after training.
* Handle incoming CCTV/Alarm activations for mobile patrols and dispatch response teams accordingly.
* Report operational issues to the supervisor on duty.


Skills and Experience

* Effective communication skills, both verbal and written.
* Computer literacy for timely report and document production.
* Investigative skills to identify root causes of problems.
* SIA CCTV license is desirable but can be provided via in-house training; applicants must meet minimum eligibility requirements for SIA licensing.


Benefits

* 25 days annual leave
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Referral programme


Additional Information

* Seniority level: Entry level
* Employment type: Full-time
* Industry: Industrial Machinery Manufacturing
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