* Job Title:Customer Service Representative
* Location:Rugby / Hybrid
* Department:Customer Service / Call Centre
* Reports To:Customer Service Manager
Candidates are required to submit a covering letter when applying.
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional service, and resolving customer queries in a timely and professional manner. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer situations with efficiency and courtesy.
Person Specification:Customer Service Representative
Essential Criteria:
1. Education and Experience:
* GCSE or equivalent in Maths and English.
* Previous experience in a customer service, call centre, or similar role is essential.
* Ability to demonstrate a strong understanding of customer service principles and best practices.
2.Communication Skills:
1. Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
2. Ability to actively listen ...