55343
Job Title: Lettings Manager
Location: Coventry (City Centre)
Salary: £38,000 per annum
On-Target Earnings: £45,000–£50,000
Working Hours:
Full-time: Monday to Friday, 9:00am–5:30pm
Alternate Saturdays: 9:00am–1:00pm (Time Off In Lieu provided)
Flexibility required to meet business needs
Role Overview
The Lettings Manager will lead the day-to-day operations, overseeing a portfolio of 800+ fully managed properties. Responsible for team leadership, business growth, client relationships, and compliance, the successful candidate will be the driving force behind the lettings division’s success.
Key Responsibilities
Branch & Team Leadership
* Lead, motivate, and support a large team of lettings professionals
* Achieve and exceed move-in targets
* Ensure full legal compliance across tenancy documentation and operations
* Collaborate with senior leadership on business growth strategies
* Represent the branch in management meetings, sharing KPIs and performance updates
* Deliver weekly performance reports to senior management
Client Relationship Management
* Build and maintain strong relationships with landlords and investors
* Offer tailored advice based on client goals and long-term strategies
Market Knowledge & Appraisals
* Conduct accurate rental appraisals and manage client expectations
* Promote services and identify cross-selling opportunities
* Negotiate fees and terms confidently and professionally
* Produce high-quality property listings with engaging content and photos
Customer Service & Communication
* Respond to enquiries via phone, email, and in-person efficiently
* Manage client interactions both in-office and on-site
* Pre-qualify tenants and arrange property viewings
Tenancy Progression & Compliance
* Negotiate tenancy agreements and manage referencing processes
* Conduct right-to-rent checks and prepare legal documentation
* Ensure all safety certificates and regulations are met prior to move-in
* Liaise with the Property Management team for smooth tenant onboarding
Skills & Experience Required
* Proven experience in a Lettings Manager role
* Strong record of winning new business through effective appraisals
* Confident team leader with motivational and management skills
* Up-to-date knowledge of lettings legislation and compliance requirements
* Excellent verbal and written communication abilities
* Highly organised and detail-oriented, with strong time management
* Comfortable with technology and Microsoft Office tools
* ARLA-qualified (or willingness to obtain)
* Full UK driving licence and own vehicle (essential)
Benefits
* 25 days annual leave + bank holidays
* Additional holiday for long service and birthdays off
* Company pension scheme
* Funded training and professional qualifications
* Supportive and positive work environment
For further information, please contact Donna Flynn from AMR Midlands