Location
Strathclyde Business Park, Bellshill
Salary
From £27,000 per year (DOE)
Working Hours
Full-time | Monday–Friday | 37.5 hours
08:00 – 16:30 (Monday–Friday). No weekend work.
Overview
Plan. Coordinate. Keep Operations Moving.
This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.
Responsibilities
Workforce Planning & Scheduling
- Workforce Planning & Scheduling
- Plan and optimise daily engineer routes using our automated scheduling system
- Balance workloads and support manpower planning with Team Leaders and Engineering Managers
- Monitor programme progress and performance against client KPIs
- React quickly to changes, urgent jobs and last‑minute amendments
Customer & Client Coordination
- Act as a key point of contact for customers and clients
- Manage incoming calls and emails professionally and efficiently
- Book, reschedule and confirm appointments
- Ensure appointment notifications are issued within agreed timescales
Compliance & Performance Support
- Prepare and issue daily, weekly and monthly client reports
- Ensure compliance documentation is accurate and submitted on time
- Support adherence to gas and electrical safety legislation
- Maintain accurate system records to protect service standards
Qualifications
- Previous experience in scheduling, coordination or administrative planning
- Confident managing diaries, workloads or field-based teams
- Strong organisational and time-management skills
- Comfortable working in a fast-paced environment
- Excellent written and verbal communication skills
- Good working knowledge of Microsoft Office and planning systems
- Ability to work independently and as part of a team
Experience in property services, facilities management or engineering coordination is advantageous — but not essential.
Benefits
- Overtime opportunities
- Company sick pay
- 22 days annual leave + bank holidays (increasing with service)
- Option to buy up to 3 additional annual leave days
- 1 paid volunteer day per year
- Private healthcare plan
- Employee Assistance Programme & mental wellbeing support
- Employee discounts & savings scheme
- Discounted gym membership
- Free on-site parking
- £500 refer-a-friend bonus
- Bereavement leave
- Company pension
- Cycle to work scheme
Company Culture
Why Join Saltire? You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team-focused environment.
Work Location: In person
