Referral and Bookings Senior Administrator
Salary Dependent on experience
Location Loughborough
The Vacancy
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Referral and Bookings Senior Administrator to join us as we continue to expand throughout the UK.
About the Role
We have an exciting opportunity for a Referral and Bookings Senior Administrator to join our team. Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times.
We are looking for someone who can.
* Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.
* Manage team workload and set tasks for them to ensure skills are utilised and the team run efficiently.
* Become a SystmOne mentor so staff can look for you for support and guidance.
* Provide exceptional customer service to patients, visitors and staff members.
* Pro actively look at clinic capacity and change appointment slots or add/remove clinics depending on demand.
* Assist with the mobilisation of new contracts.
* Lead team meetings and take minutes where required.
* Prepare briefs to update senior management as required.
* Organise/book meetings and events with attention to detail.
What you’ll bring to the role:
* Strong written and verbal communication skills
* Self-motivated induvial
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Highly proficient in Microsoft Office and other systems
* The ability to learn and adapt to new internal systems
* Self-motivated and self-starter with the ability to prioritise and schedule work independently
Why work for us?
* Buy and sell annual leave scheme
* Refer a friend scheme
* Company pension
* Bluelight Card - 100’s of discount and cashback options
* Performance review with a training and development plan
* Employee discounts portal
* Cycle to work scheme
About CHEC
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
As An Employer
Good relationships are built on trust, integrity, and honesty, the values that underpin CHEC’s commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.
As an employer, CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are:
Get support if you have a disability or health condition:
https://www.gov.uk/access-to-work
At CHEC, we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position, please contact a member of our team at careers@chec.uk or call 01772 286168 .
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