2nd Line IT Support Engineer Location: East Grinstead Salary: £35,000 - £50,000 DOE Job Type: Full-time, Permanent, Hybrid working Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities are essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments. You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects. Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential. Responsibilities include: Handling 2nd line support requests escalated from 1st line Troubleshooting hardware, software, and network issues Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop Administering Windows Server, Active Directory, Group Policy, and endpoint management tools Managing firewalls, VPNs, VLANs, DNS, DHCP, and security platforms (Duo, Meraki, Sophos) Collaborating with 1st and 3rd line support teams Assisting with cloud migrations, infrastructure upgrades, and project rollouts Documenting support actions and following ITIL-aligned practices Required skills and experience: Strong background in Microsoft 365 and Azure environments Experience with desktop and server troubleshooting in business environments Familiarity with networking and security concepts Experience using VMware or Hyper-V for virtualisation PowerShell scripting is highly desirable Understanding of backup and disaster recovery systems like Veeam and Mimecast Use of RMM tools such as ConnectWise, Autotask, or N-able Excellent customer service and troubleshooting skills Valid UK driving licence and access to a vehicle Certifications such as Microsoft AZ-104, CompTIA Network, or equivalent are a plus but not essential. What's on offer: Salary between £35,000 - £50,000 DOE Opportunities for training and certification Hybrid/remote working model with some on-site visits required Pension scheme and additional benefits Exposure to a wide range of modern IT systems and solutions Candidates should be located within a commutable distance to East Grinstead, West Sussex. If you refer someone successfully, you'll receive a retail voucher of your choice worth up to £500. Visit our website for more details. Due to the volume of applications, we can only respond to shortlisted candidates. If you haven't heard from us within 5 days, please consider your application unsuccessful. By applying, you agree to the Lloyd Recruitment Services Privacy and GDPR Policy, available on our website, and give us permission to contact you. Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer. ADZN1_UKTJ