Director of Operations
Industry: QSR (Hospitality)
UK-wide estate - London HQ presence
Six-figure Package + Bonus + Benefits
SP Executive Search is supporting a high-growth, multi-site QSR operator in the search for an outstanding Director of Operations to lead performance across a large, complex UK estate.
This is a pivotal, board-facing role within an entrepreneurial, owner-led business, offering real scope to shape strategy, drive performance and influence the future direction of the organisation.
The Role:
* Lead operational performance across a multi-site, geographically dispersed estate
* Own delivery across key metrics including sales, profitability, customer experience and brand standards
* Develop and execute a high-impact operations strategy aligned to growth plans
* Lead, coach and develop a senior operational structure, driving capability and succession
* Embed a high-performance, values-led culture across all regions
* Drive consistency and excellence across both established and newly integrated sites
* Oversee major initiatives including refurbishments, capital investment and operational innovation
* Partner cross-functionally with Finance, HR, Property and senior leadership
* Maintain strong field presence, regularly engaging with teams across the estate
What You’ll Bring:
* Must have proven director or senior level operations leadership experience within QSR or high-volume multi-site hospitality
* Track record of delivering commercial growth and operational excellence at scale
* Strong P&L ownership with a clear understanding of cost control, labour optimisation and margin delivery
* Experience operating within complex, fast-paced, multi-region environments
* Ability to balance strategic thinking with hands-on execution
* Strong leadership capability, with experience building and developing high-performing teams
* Credible, engaging communicator able to influence at all levels
* Resilient, energetic and commercially sharp with a bias for action
SP Exec is a recruitment partner supporting mid, senior and executive hires across the hospitality sector.