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Job Description – CCTV Controller
Location: British Airways Engineering
Reports to: CCTV Team Leader
Purpose of the Role
To monitor, operate and control CCTV and access control systems within British Airways Engineering facilities, ensuring the safety and security of staff, visitors, assets, and aircraft in line with company procedures, Civil Aviation Authority (CAA) regulations, and data protection legislation. The role also provides operational support to the wider Security and Operations teams when required.
Key Responsibilities
1. Operate and monitor CCTV systems proactively and in real time to detect and respond to security incidents, unauthorised access, or suspicious activity.
2. Ensure compliance with CAA, DfT and company security regulations at all times.
3. Report and escalate security breaches or safety concerns to the CCTV Team Leader without delay.
4. Conduct regular camera checks, ensuring all CCTV equipment is fully operational and faults are reported promptly.
5. Manage and control access to secure areas within the Engineering site, verifying identity passes and access rights as required.
6. Provide accurate, timely logs, reports, and incident records for operational and investigative purposes.
7. Support incident investigations by reviewing and supplying CCTV footage in accordance with Data Protection Act and GDPR requirements.
8. Liaise with internal departments, BA Security, local law enforcement, and external contractors when necessary.
9. Assist in maintaining high standards of security awareness across all Engineering facilities.
10. Participate in regular security exercises and training, including counter-terrorism awareness.
11. Undertake additional duties as directed by the CCTV Team Leader, including supporting operations where required.
Skills & Competencies
12. Strong situational awareness and attention to detail.
13. Ability to remain calm and make sound decisions in high-pressure situations.
14. Excellent communication skills (verbal and written).
15. High level of integrity and confidentiality when handling sensitive data.
16. Ability to work independently and as part of a team.
17. IT literacy, including experience with CCTV software, access control systems, and incident management tools.
Experience & Qualifications
18. Previous experience in a CCTV control room or security operations environment (aviation or critical infrastructure preferred).
19. SIA Public Space Surveillance (CCTV) licence (essential).
20. Knowledge of CAA, DfT, and GDPR/data protection regulations relating to CCTV use.
21. Aviation security training (GSAT or equivalent) desirable.
22. First Aid at Work qualification desirable.
Working Conditions
23. Shift-based role covering 24/7 operations, including nights, weekends, and bank holidays.
24. Control room environment with occasional site patrol support if required.
25. Uniform provided
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .