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IT Service Desk Support (1st Line Support) / Camberley / Onsite & Field-based / Competitive salary + Training + Career Development
Kickstart Your IT Career
Are you looking to take your first step into the world of IT?
Do you have a passion for technology, problem-solving, and helping people?
Our client is for an enthusiastic junior level IT professional or passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support. Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you.
What’s on Offer?
* Supportive and collaborative team environment.
* Opportunities for growth and development within the company.
* Varied role, working on site and in the field with clients.
Key Responsibilities of the IT Service Desk Support:
* Be the first point of contact for technical support queries via phone and email.
* Troubleshoot issues with Windows desktops, laptops, applications, and hardware.
* Log and track customer tickets, escalating where necessary.
* Learn to support Office 365, Active Directory, Exchange, and more.
* Provide excellent customer service while fixing and upgrading user devices.
* Deliver remote support and occasional onsite assistance.
* Get exposure to networking fundamentals (DNS, DHCP, security protocols).
* Play an active role in keeping customers informed and supported.
What You’ll Learn:
They don’t expect you to know everything on day one. You’ll receive:
* Hands-on training with senior IT engineers and team leads.
* Mentoring and career support to grow your technical skills and confidence.
* Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments.
* Development in Microsoft technologies, cloud platforms, and customer service best practice.
What You’ll Need:
* A genuine interest in IT and solving technical issues.
* Some hands-on experience with computers (building, fixing, or supporting).
* Basic knowledge of Windows environments and networks.
* A customer-focused mindset and strong communication skills.
* Good organisational skills and ability to manage your time.
* A full UK driving licence – site visits are part of the role.
This Role Is Perfect For You If:
* You’re a school leaver, college graduate, passed IT apprentice, or self-taught techie ready to build your career.
* You’re eager to learn on the job and grow into a 2nd Line/Engineer role over time.
* You thrive in fast-paced, people-focused environments.
* You want to work for a company that will invest in your development.
About the Company:
Our client is a leading UK Managed Services Provider offering enterprise-level support to businesses across the country. Their team is friendly, passionate, and committed to technical excellence — and they’re proud to help the next generation of IT professionals get started.
Ready to launch your IT career?
Apply now and start your journey with a team that values curiosity, commitment, and continuous learning.
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