Benefits
* Company Pension Scheme – Auto enrolment
* Free Parking – First Come First Serve
* Great Team – Great Team
* Onboarding – Onboarding
* Continuous Training – Sharpen your skills and advance your expertise with our professional development programs.
* Great Team – It’s truly the people that make the difference — and with us you’ll join the best team around.
Job Description
Location: Ashford, Surrey.
Main Activities
* Manage requests for deliveries, collections, relocations and installations for key customers
* Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
* Understand the specific requirements of key customers – internal process, customer product etc.
* Provide quotations to customers on request
* Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
* Take ownership of orders from end to end
* Ensure a professional and efficient service is delivered at all times
* Order services as required from third party suppliers in relation to customer’s requirements
* Troubleshoot problems quickly and identify solutions to minimise impact to customer
* Deal with ad-hoc customer enquiries by phone and e-mailAssist team members as required and provide support to team leader as directed
* Work with internal staff to ensure a professional and efficient service delivery
* Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
* Sign off supplier purchase orders (to agreed sign off level)
* Ensure 100% job file accuracy before passing to accounts team
* Manage team mailbox activity efficiently and line with team/department targets
What you bring
* Minimum 3 years Customer Service experience in a similar role
* Experience of working in a transport, logistics or Installations environment desirable
* Meticulous attention to detail and a customer focused approach
* Strong general level of education
* IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
* Excellent demonstrable communication skills – written and verbal
* Strong team player with a flexible positive attitude – will need to work extended hours at peak times
* Capable of working on own initiative, ability to problem solve and identify corrective actions
#J-18808-Ljbffr