NHS Professionals is recruiting for a Continuous Improvement Lead to join the team on a 9 month FTC. This role is responsible for identifying, shaping and overseeing the delivery of Continuous Improvement (CI) initiatives that support NHSP’s strategy and target operating model. The postholder will drive measurable business impact across end-to-end processes, systems and operational service delivery, ensuring improvements deliver realised and sustainable benefits. Working in partnership with stakeholders, you will maintain ownership of improvement outcomes, remove delivery barriers and ensure accountability for the results. You will also champion a culture of Continuous Improvement by coaching teams in CI methodologies and embedding a customer- and colleague-focused improvement mindset across the organisation. Job responsibilities: Continuous Improvement Framework & Governance Develop a CI framework covering identification, prioritisation, impact assessment, governance, implementation oversight and benefits realisation. Define clear success measures and benefit profiles, establish baseline metrics, and establish business accountabilities to monitor, track and realise agreed benefits throughout delivery and post-implementation. Conduct comprehensive impact and risk assessments to identify dependencies, workforce implications, policy considerations and operational risks and opportunities. Undertake root cause analysis and ensure initiatives are appropriately tested and piloted prior to full implementation. CI Delivery & Process Improvement Lead and deliver small to medium-scale CI initiatives, ensuring alignment to the Target Operating Model and wider operating model changes, with clear accountability for measurable and sustainable outcomes. Identify wider improvements that impact end to end processes and support operating model changes. Use process improvement methodologies (e.g., Lean, Six Sigma) to collaborate with key stakeholders, ensuring robust requirements gathering and the development of innovative, cost-effective solutions. Collaborate with the business to define process maps and apply business analysis techniques to identify opportunities that optimise processes and reduce cost to serve Analyse performance data, service impacts and policy guidelines to inform evidence-based decision making. Stakeholder Engagement & Business Partnership Provide business partnership and thought leadership to business leads, acting as a trusted advisor on process efficiencies and customer experience improvement Generate support for improvements and change management through continuous engagement with stakeholders. Utilise communication channels to achieve a good understanding of the Voice of the Customer Continuous Improvement Culture Support the prioritisation of initiatives aligned to NHSP strategic objectives, including client retention, new client acquisition and cost-to-serve optimisation. Champion Lean thinking and continuous improvement across NHSP, building organisational capability and fostering a high-performance, improvement-led culture Accountabilities: Resolving process deficiencies and implementing sustainable improvements to ensure NHSP remains the most effective and efficient workforce solutions provider Identifying improvement ideas, e valuating and prioritising improvement opportunities against agreed strategic and financial criteria. Establishing and maintaining an appropriate forum and governance model to oversee CI approvals, prioritisation and decision-making with key stakeholders. Maintaining robust documentation and audit trails to support improvement decisions and governance requirement Accountable to deliver CI initiatives in line with agreed scope and delivery and governance framework Estimating project benefits, monitoring and supporting the sustainability of benefits realisation Timely and accurate performance reporting of owned CI initiatives Acting as a subject matter expert in CI, providing guidance and expertise across the organisation Continually seeking external and internal customer feedback, communicating project outcomes and successes to stakeholders Champion and adhere to project governance processes and procedures, focusing on continuous improvement and best practice principles About The Candidate To be successful in the role you will have; A recognised professional qualification in Continuous Improvement (Lean Six Sigma Green Belt or Lean Practitioner) BPNM Process Mapping Knowledge of Project management methodologies and change management Leading CI initiatives Benefits management and realisation Working with multiple stakeholders and projects Experience implementing new systems and processes Leading improvement workshops (Kaizen, Team based problem solving, root cause workshops) Understanding of recruitment, on-boarding and compliance Senior level stakeholder management skills Staffing industry knowledge is desirable or managed services About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment. Equality, Diversity & Inclusion (EDI) As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims: To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To create a psychologically safe environment in which everyone can thrive and be at their best To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.