Matchday Lottery (Scratch Card Sales) Staff Location: WV1 4QR Department : Ancillary Sales Internal Job Title: Matchday Lottery Sales Assistant Hours : Casual – matchdays only (evening and weekend availability required) Contract Type : Casual Salary : Competitive (matchday casual rate) Benefits: Matchday working environment at a Premier League football club, training provided, opportunity to be part of a dynamic and customer-focused team About Them They are Progressive, determined, bright, unified and humble. A pack that is hungry for success. They are one of the fastest growing professional football clubs in the UK and also boasts one of the richest histories in the beautiful game. Formed in 1877, They were a founder member of the Football League and was one of the country’s most successful sides in the fifties and sixties. For two decades the Black Country’s most decorated side won three First Division titles and one of its four FA Cups. Fast forward 70 years and they are back amongst football’s elite, competing as a modern sports and entertainment business across multiple brand verticals. As a challenger club, they dare to be different. About the Matchday Lottery (Scratch Card Sales) Staff position Our client is looking to expand its team of Matchday Lottery Sales Staff to support the sale of their Lottery scratch cards across the Stadium on matchdays. This role plays a key part in delivering a positive supporter experience, operating across corporate hospitality areas and general concourses. You will be responsible for engaging with fans, promoting the their Lottery, and working towards matchday sales targets in a fast-paced, customer-facing environment. Key Responsibilities • Work towards achieving matchday sales targets and KPIs set by the Ancillary Sales Manager • Deliver excellent customer service with a friendly, positive and proactive approach • Promote and explain the Lottery and its offerings to supporters • Confidently handle payments using contactless and card payment systems • Maintain a professional appearance at all times, particularly within corporate hospitality areas • Attend matchdays and events punctually, demonstrating reliability and strong time management • Work effectively as part of a team while also being comfortable working independently Essential • Experience in a customer-facing role • Excellent communication skills with the ability to build immediate face-to-face rapport • Confidence in selling products and influencing customer decisions • Ability to use payment systems, including contactless card machines • Strong work ethic with a positive, can-do attitude • Understanding of safeguarding children, young people and adults at risk • Ability to handle customer information securely and responsibly Desirable • Previous experience in sales or canvassing • Knowledge of scratch cards or gambling legislation • An interest in or knowledge of Wolverhampton Wanderers Football Club Equality, Diversity and Safeguarding They are committed to safeguarding and promoting the welfare of children, young people and adults at risk. They expect all colleagues and volunteers to share this commitment. This role is subject to a satisfactory DBS check, and the successful candidate must hold an appropriate certificate prior to commencing employment. They are committed to equality, diversity and inclusion, and to creating an environment where everyone feels respected, valued and able to contribute. You may also have experience in the following: Matchday Sales Assistant, Event Sales Staff, Casual Sales Assistant, Stadium Sales Staff, Canvasser, Customer Service Assistant, Retail Assistant, Promotional Staff, Fundraising Assistant, Hospitality Sales Assistant, etc. REF-225 787