Job Description
Are you looking for a hands-on role with a clear path to Store Manager?
Assistant Manager - Flooring & Carpets (Southborough)
Full-time | £34,000 + benefits | Career progression to Store Manager
About Us
We're a friendly, family-run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role.
The Role
This is a varied, customer-facing role supporting the Store Manager in the day-to-day running of the shop and operations.
You will:
* Supervise the Retail Assistant and provide cover
* Plan the fitting schedule and manage fitters and subcontractors
* Visit customers' homes to offer flooring advice (training provided)
* Help customers make informed product choices
* Handle customer complaints professionally
* Ensure smooth day-to-day store operations
* Support the Operations Manager with insights and analysis
* Attend networking events and exhibitions to help drive growth
What We're Looking For
* No flooring experience required - full training provided!
* Strong organisational skills and attention to detail
* Experience supervising staff
* Calm, professional approach
* Excellent customer service skills
* Good IT proficiency (Excel, Word, Outlook)
* QuickBooks experience (advantage)
* Full driving licence
Why Join Us?
* Salary: £34,000 (review after probation and annually)
* Hours: Monday-Friday + two Saturdays per month
* Location: Southborough with occasional travel
* Clear career progression to Store Manager
* Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days' holiday (incl. bank holidays), birthday off every year
How to Apply
If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today.