Aftersales Manager – Mercedes-Benz Leicester
Want to be the best you can be? It's what drives us too.
Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a role model for the entire team, working to maximise efficiency and profitability.
You’ll use your knowledge and experience to make a real impact on the business. By maintaining high standards, you’ll have the freedom to build a team you can be proud of.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the future with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* Access healthcare professionals 24/7 for quick and easy advice
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn rewards when you refer a friend to join the team
* Keep learning and growing through our training and development opportunities
* Life assurance with optional increased cover
* Flexible working options – just ask
What you’ll do day to day
* Meet KPIs and targets for service and parts departments
* Identify opportunities to increase efficiency in the Aftersales operation
* Enhance customer satisfaction while maintaining profitability
* Develop your team’s understanding and implementation of a customer-focused environment, setting clear targets
* Respond promptly to customer complaints and ensure timely resolution
* Control costs, stock, and budgets effectively
* Ensure warranty procedures are followed accurately for prompt recovery of monies due
Helpful skills and qualifications
Don’t worry about ticking every skill here—if you care about delivering great experiences, we want to hear from you.
* Previous managerial experience in a customer-oriented department
* Ability to develop and monitor budgets
* Experience in target-driven roles
* Understanding of marketing, pricing strategies, vehicle and consumer legislation, trade practices, and FCA regulations
* Customer-focused approach
* Excellent communication, negotiation, and influencing skills
We value diversity and encourage enthusiastic learners to apply, even if you don’t meet every requirement.
Be part of something big
Group 1 Automotive is on an exciting growth journey, with over 7000 colleagues across 114 dealerships in the UK representing 21 brands, dedicated to exceptional customer service.
But you don’t need to love cars to work with us—just share our mission to create outstanding and trusted experiences for our customers, partners, and team.
Our Values
At Group 1 Automotive, we pride ourselves on our five core values:
Respect - Integrity - Transparency - Teamwork – Professionalism
These principles guide our business, customer interactions, community engagement, and team relationships.
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