Job Description
Service Admin Coordinator £26,000 permanent job Sheffield
Hays are pleased to be recruiting for a Service Administration Coordinator permanent job opportunity for our client in Sheffield.
Key Vacancy InformationOffice based 100% Location – South Sheffield near EckingtonFull-time hours Monday to Friday: 37.5 hours a weekMonday to Friday 8.30 -5.30pmStart required in March/ April 2026.
About the RoleWe are working with a growing organisation who are keen to expand their Service Administration Team and recruit a Service Admin Coordinator. This is a fast‑paced, varied role where you will take ownership of coordinating service activities, supporting field engineers, and ensuring customers receive an exceptional level of operational support.Key ResponsibilitiesAs Service Coordinator, you will play a central role in keeping the service function running smoothly. Your duties will include:
* Planning, scheduling, and coordinating all service activity, including planned maintenance, repairs, and urgent call‑outs.
* Managing customer communication by responding promptly to queries across email and phone.
* Organising engineer workloads to maximise efficiency and minimise unnecessary overtime.
* Arranging and managing subcontractor appointments where required.
* Preparing and issuing accurate job documentation and including job sheets.
* Working closely with the Projects team
* Maintaining and updating the service management system
* Reviewing and approving subcontractor invoices.
* Liaising with internal system support teams to address any system updates
* General administration tasks, data entry, document management
* Customer Service admin, inbox management, answering phones
About YouWe’re looking for someone who is:
* Highly organised, proactive, and confident managing a varied workload
* Ideally local to the South Sheffield area
* Keen to work in a busy, open office environment
* Ideally 1-2 years recent, previous service admin / office admin/ coordination experience
* Experienced in coordinating engineers, field teams, or technical service operations (essential).
* A strong communicator with a customer‑focused mindset.
* Competent using service management systems and producing technical documentation.
Working Hours & Benefits
* 37.5 hours per week, Monday–Friday between 8:30am and 5:00pm
* Early finish on a Friday afternoon
* Competitive salary starting at £26,000
* Health Cash Plan & Hospital Treatment Insurance
* Genuine personal and professional development opportunities
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4767094