Customer Account Coordinator
Aldershot, Hampshire
£30,000
Full-Time | Office-Based
Our client
We are currently recruiting for a highly organised and customer-focused Client Relationship Coordinator / Assistant Account Manager to join a busy and fast-paced customer services team based in Aldershot.
This is an excellent opportunity for somebody with previous B2B customer service, account management, or sales support experience who enjoys building relationships, coordinating customer accounts, and managing multiple priorities within a product-based environment.
The successful candidate will work closely with Account Managers and internal departments to ensure a smooth customer journey from quotation through to delivery, whilst maintaining high levels of customer service and account support throughout.
Key responsibilities
* Supporting the day-to-day management of customer and distributor accounts.
* Managing inbound calls and customer enquiries professionally and efficiently.
* Handling internal and external email communications.
* Processing customer orders from quotation through to delivery.
* Preparing and issuing quotations to customers and distributors.
* Raising and managing orders using internal systems.
* Progressing quotes, approvals, and customer orders.
* Chasing outstanding approvals and customer information where required.
* Liaising with internal departments to ensure customer requirements are met.
* Working closely with courier companies regarding deliveries and logistics.
* Supporting current promotions and campaigns with customers.
* Assisting with customer complaints and resolutions in a professional manner.
* Producing reports and completing administrative tasks accurately.
* Providing support and cover for Account Managers when required.
* Contributing towards team performance and customer satisfaction targets.
Candidate Requirements
* Minimum 2 years' experience within customer service, account management, sales support, or administration
* Previous experience within a B2B and product-based environment is essential
* Experience managing corporate customer accounts would be highly beneficial
* Excellent communication skills both written and verbal
* Strong organisational skills with the ability to manage changing priorities
* High attention to detail and accuracy
* Customer-focused with a proactive and positive approach
* Confident processing quotations, orders, and customer requests
* Strong telephone manner and interpersonal skills
* Ability to work effectively independently and within a team
* Strong IT skills including Microsoft Office and internal CRM/order systems
* Ability to work within a fast-paced environment and meet deadlines
What's on offer?
* Salary of £30,000
* 28 days holiday including bank holidays
* Workplace pension scheme
* Annual Leave Purchase Scheme
* Referral bonus scheme
* Funded internal and external training opportunities
This is a fantastic opportunity for somebody looking to further their career within customer services and account management whilst working within a varied, fast-moving, and customer-focused environment.
INDCAM