Shifts Monday-Friday 0800-2000 & Saturday 0800-1800
As a Field Operations Coordinator, you''ll be ensuring all Service activity is supported for all installations and Service Visits. Communicating with all relevant stakeholders efficiently and effectively and supporting o0ut Field Technician workforce. Driving business targets by ensuring business critical reports are received daily by collaborators.
Delivering end to end fault and Install management on a day to day basis to deliver on business KPIs, and providing support dispatchers and customers, ensuring delivery of service is maximised. Providing insight and understanding behind real time performance drivers ensuring risks, impacts and mitigation plans communicated.
Handling Field impacting IT issues, and ensuring clear communication is sent to the field and back office teams with limited or no disruption/impact to the customer & ensuring fault repair and install quota is offered within agreed SLAs, amending on the day to suit demand.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is anequal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
* A Background in a Customer Focused roles
* Proven experience working with multiple Stakeholders
* Microsoft Excel to support problem solving activities and scenario modelling.
* Knowledge of other Microsoft Packages
* Be able to travel into the Birmingham Office once a Month
The other stuff we are looking for
* Knowledge of national post code geography
* Ability to rapidly build rapport and form strong business relationships with other teams in the Business.
* Outstanding interpersonal skills and the ability to balance multiple work streams simultaneously.
* Great attention to Detail
* Ability to demonstrate strong verbal, written and numerical skills
* The ability to prioritise when subjected to multiple tasks/challenges simultaneously
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include completion of a Saville Wave 6.5 and a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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