Credit control team leader

Primary Details Time Type: Full time Worker Type: Employee Credit Control Team Leader Chelmsford Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The opportunity We're hiring for a Credit Control Team Leader on a full time, permanent basis. We aim to provide an experience that is both fulfilling and meaningful. Reaching your goals is important and we're committed to helping you get there. There will be opportunities to expand and enhance your skills and experience by working with other teams and departments and we'll ensure you stay relevant in your role and industry. Your new role As our Credit Control Team Leader, you’ll guide and support a team handling over £5.2 billion in annual premium collections. You’ll make sure targets are met, work runs smoothly, and high standards are always maintained. You’ll lead from the front – helping your team hit service goals, stay efficient, and deliver great results. You'll keep things compliant, clear, and accurate, especially when it comes to reporting and management information. You’ll also bring strong technical know-how in credit control and insurance admin, and you’ll build solid relationships with both colleagues and senior partners across the business. Main responsibilities: Lead, support, and develop the team to meet business needs and goals. Help shape and deliver the wider operational strategy with senior leadership. Handle complex queries and ensure they're resolved quickly and effectively. Build strong relationships with underwriters, clients, and offshore colleagues. Keep service standards high by encouraging clear communication and teamwork. Monitor team performance, solve issues, and look for ways to improve results. About You You’ll bring proven experience leading teams in Credit Control, Claims, Finance or Risk. You’re resilient, adaptable, and confident juggling a range of tasks and projects. You know how to build strong working relationships and keep them going—whether that’s with your team, clients, or key business partners. Skills you'll need: An understanding of insurance and reinsurance class specific knowledge for one or more product lines ideally with knowledge of bureau-/non bureau London Market credit control Good knowledge of legal and regulatory requirements (specific reference to FCA/Lloyd’s regulation) as well as London Market practices. Experience of underwriting administration process (London Market and Commercial Insurance) Knowledge of Bureau/Non Bureau London Market Insurance Credit Control. Why QBE? At My Best? ?At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? LI-Hybrid We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? To find out more about why you should work for QBE, visit ourcareers website. At My Best - QBE Benefits? You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.? As well as the benefits below we also offer an extensive choice of other options to suit you!?? 30 days holiday a year with the option to buy up to 2 additional days.? Flexible working -balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.?