Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement. The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution. The benefits on offer In return for helping to transform lives, we’ll give you access to some great benefits. These include: 26 days annual leave rising to 31 days An extra day off on your birthday A High Street discount scheme (great savings both on and off-line) Pension with life assurance Discounted private medical insurance Loans available for financial emergencies Occupational Sick Pay A full Induction package and training relevant to the role Long service awards from 2.5 years Support to learn and develop your career About You A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to: Be a confident and capable communicator, not fazed by difficult situations Be able to build trusting, professional relationships and have a high level of resilience. Take an asset-based approach to empowering people to develop their skills, strengths and talents. Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups, Understand or learn about community resources and organisations that can help our clients About Us A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.