Are you an enthusiastic, proactive, creative, and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents, and the community they live in? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support, and resettlement. The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate, and accurate advice via telephone, email, web chat, or written communication when dealing with enquiries to maximize Right First Time resolution.
A Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive, and always finding a way to be effective. You will need to:
1. Be a confident and capable communicator, not fazed by difficult situations.
2. Build trusting, professional relationships and have a high level of resilience.
3. Take an asset-based approach to empowering people to develop their skills, strengths, and talents.
4. Have good knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups.
5. Understand or learn about community resources and organizations that can help our clients.
As a registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society—mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour. To succeed, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support, and resettlement.
The benefits on offer include:
* 26 days annual leave rising to 31 days
* An extra day off on your birthday
* A High Street discount scheme (great savings both on and offline)
* Pension with life assurance
* Discounted private medical insurance
* Loans available for financial emergencies
* Occupational Sick Pay
* A full Induction package and training relevant to the role
* Long service awards from 2.5 years
* Support to learn and develop your career
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