We have an exciting opportunity for an experienced Senior Reception Supervisor or a Junior Reception Manager who's ready to take the next step in their career.
This is a full-time, hands-on role working 40 hours per week, across any five days out of seven, including weekends and bank holidays.
Typical shifts are 7:00am – 3:30pm or 2:15pm – 10:45pm although flexibility is required.
As a key member of our Front Office team, you'll be based in the reception area, ensuring smooth daily operations and delivering exceptional guest experiences.
Our Reception team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As our Reception Manager you'll ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay.
Why join the Wren's team?
At The Wren, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:
Wagestream – flexible access to your earned salary & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
As our Reception Manager you'll have...
Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets.
Operational experience in Reception, Reservations and Night Audit
Good working knowledge of a OperaWe have an exciting opportunity for an experienced Senior Reception Supervisor or a Junior Reception Manager who's ready to take the next step in their career.
This is a full-time, hands-on role working 40 hours per week, across any five days out of seven, including weekends and bank holidays.
Typical shifts are 7:00am – 3:30pm or 2:15pm – 10:45pm although Flexibility is required.
As a key member of our Front Office team, you'll be based in the reception area, ensuring smooth daily operations and delivering exceptional guest experiences.
Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls
Drive and the ability to implement standards, policies and procedures and to police them.
Proven man-management, coaching and team building skills
Interviewing and performance management skills
Self-motivation and able to motivate others to achieve tasks
Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English
Good knowledge of Microsoft Office
What will I be doing as Reception Manager?
Improving & maintaining the operating standards throughout front of house
Ensuring the team deliver consistently high standards of service and maximum guest satisfaction.
Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained.
Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels.
Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care.
Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team.
Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance.
Duty Management as required.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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