Customer service consultant

What you’ll do

As a Customer Service Consultant you’ll provide outstanding service, educating customers to use digital platforms and ensuring financial inclusion for all. You will serve as the first point of contact, raise fraud awareness, support vulnerable customers and help with complex banking needs.

• Act as the first point of contact and take ownership of customer needs.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how we can support them.
• Assist customers with complex banking needs.

What we need

• Excellent communication skills with empathy.
• Ability to manage enquiries through to resolution and exceed expectations.
• Resilience in a constantly changing environment.

When & Where you’ll work

Full‑time, 35 hours per week. Monday‑Friday 09:00‑17:00 and Saturday 09:00‑13:30 (branch dependent). Work may be required at other local branches within a reasonable distance.

Training

Full in‑branch training over 9 days across 3 weeks, mandatory attendance. Holidays cannot be taken during training.

What you’ll get

Your starting salary is £26,000 plus an annual discretionary performance bonus.

• Six weeks holiday, including bank/public holidays, with the option to buy more.
• Perks at Work Benefit (30,000+ discounts).
• Employer pension contribution.
• BUPA Healthcare.
• Life Assurance (four times the annual salary).
• Flexible benefits platform (Health Club, Retail Voucher Cards, Car Breakdown Cover, etc.).
• Sharesave scheme.

Diversity & Inclusion

HSBC welcomes diverse applicants and offers support for candidates with disabilities, long‑term conditions or neurodivergent needs.

Contact

Recruitment Helpdesk: Email hsbc.recruitment@hsbc.com, Phone +44 207 832 8500.