Abbey Wood North, Stoke Gifford, Bristol, South West, BS34 8QW
Job Summary
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
* Our Vision - To support UK defence customers with outstanding service every time.
* Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.96%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
https://youtu.be/gUw0ToaRGgk
Job Description
This is a recruitment campaign for an Executive Officer (EO) position within Defence Business Services (DBS) Financial, Procurement & Civilian People Services (FPCP) Operational Teams. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce with a diverse group of backgrounds.
DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.
As a DBS Resourcing Team Leader, you will be responsible for the management of day-to-day operations of one of the Ministry of Defence (MOD) Teams. They include but are not limited to HR, Recruitment and On-boarding.
Roles and responsibilities for a Team leader include but not exclusive to:
* Responsible for the day-to-day delivery of operational services, with line management responsibility.
* Provide advice and guidance to their team in order for them to deliver objectives against agreed timescales.
* Achieving all Service Level Agreements (SLA) in support of the overall objective to achieve the Key Performance Indicators (KPI’s) as defined and agreed. Managing demand and output to ensure SLAs are delivered.
* Contribute to accurate Forecasting/Demand profile and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated and analysis is undertaken.
* Proactive identification and management of risk across the service line; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
* Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
* Contribute to and support Operational Excellence culture within the business area. Managing the challenges of difficult or complex changes whilst also encouraging and supporting others to do the same.
* Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements.
* Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
* Lead and participate in meetings.
This is a recruitment campaign for an Executive Officer (EO) position within Defence Business Services (DBS) Financial, Procurement & Civilian People Services (FPCP) Operational Teams. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce with a diverse group of backgrounds.
DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.
As a DBS Resourcing Team Leader, you will be responsible for the management of day-to-day operations of one of the Ministry of Defence (MOD) Teams. They include but are not limited to HR, Recruitment and On-boarding.
Roles and responsibilities for a Team leader include but not exclusive to:
* Responsible for the day-to-day delivery of operational services, with line management responsibility.
* Provide advice and guidance to their team in order for them to deliver objectives against agreed timescales.
* Achieving all Service Level Agreements (SLA) in support of the overall objective to achieve the Key Performance Indicators (KPI’s) as defined and agreed. Managing demand and output to ensure SLAs are delivered.
* Contribute to accurate Forecasting/Demand profile and build a flexible, multi skilled environment to accommodate demand in peaks and troughs. Contribute to ensuring that Operational Planning & Performance data is updated and analysis is undertaken.
* Proactive identification and management of risk across the service line; supporting and implementing mitigation strategies before any escalation requirement. Any escalation to be managed quickly and appropriately in line with requirements.
* Build a culture of continuous improvement in support of delivering an efficient service and value for money for our customers.
* Contribute to and support Operational Excellence culture within the business area. Managing the challenges of difficult or complex changes whilst also encouraging and supporting others to do the same.
* Conduct Quality Assurance checks to ensure compliance with policy and procedure, and to identify trends and possible skills gaps/training requirements.
* Provide support to the Operational Managers, Senior Operational Manager and Assistant Head Civilian Personnel in managing overall service delivery.
* Lead and participate in meetings.
Person specification
As an Executive Officer Team Leader, you will need to demonstrate effective communication skills. You will be innovative, with confidence to challenge, organised with the ability to multitask and prioritise workloads. You will also be able to demonstrate excellent Customer Service experience.
Desirable Skills / Experience
* Previous experience in a supervisory or leadership role with direct reports.
* Previous experience delivering excellent customer service in an operational environment.
* Confident in the use of Microsoft Outlook, Excel and Word.
* Able to interrogate and analyse data to draw conclusions and drive decision making.
* Experience of delivering change in an operational environment.
* Experience of processes assessment and improvement.
* Experience of managing a range of competing and demanding priorities.
* Experience of building and maintain professional relationships at various levels of seniority.
* Experience of MOD civilian policy, process, and systems.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Managing a Quality Service
* Changing and Improving
* Delivering at Pace
* Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
* Leadership
* Managing a Quality Service
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
* Hybrid working, where role permits
* An opportunity to be considered for Reward & Recognition
* Family friendly policies including parental leave and adoption leave
* Learning and development tailored to your role
* Professional and personal development of skills
* A culture encouraging inclusion and diversity
* Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
* Special paid leave to volunteer up to 6 days per year
* A Civil Service pension with an employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements
Primary: Behaviour - Leadership
Secondary: Behaviour - Managing a Quality Service
At application stage you will be assessed against the following:
Experience:
* Candidates will be required to provide a statement of suitability in no more than 750 words detailing the following:
Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.
Behaviours
* Leadership
* Managing a Quality Service
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At interview stage you will be assessed against the following:
* Leadership
* Managing a Quality Service
* Changing and Improving
* Delivering at Pace
* Communicating and Influencing
In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order
* Behaviour - Leadership
* Behaviour - Managing a Quality Service
* Behaviour - Changing and Improving
* Behaviour - Delivering at Pace
* Behaviour - Communicating and Influencing
If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order
* Career - Personal Statement
* Behaviour - Leadership
* Behaviour - Managing a Quality Service
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Application sifting to take place Early July 2025
Interviews are currently taking place via the following method: Face to face
Interviews will be conducted Mid in July 2025
A minimum of 2 full working days’ notice will be provided for the assessment centre. We endeavour to stick to these dates, but these are subject to change around business needs.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
To assist with your application please find attached -
DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)
(26) UK Ministry of Defence: Life, LinkedIn
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : Nadine Mackenzie
* Email : Nadine.Mackenzie102@mod.gov.uk
Recruitment team
* Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ #J-18808-Ljbffr