At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world are the ones who do. If you're one of those people, keep reading!
We're all about making a difference to our customers through the use of technology. We are an innovative provider of IoT, voice & data, cyber, IT, cloud, and technology services. Our mission is to make our customers more productive, efficient, and leaner, with scalable solutions that position them for success.
About The Job
Office Based
Location: Borehamwood, Hertfordshire
Permanent, Full-time
Monday to Friday: 37.5 hours per week
Start as soon as possible
We work with passion, innovation, and integrity as a team. These are the cornerstones of our approach and our culture. We are purpose-led and recruit exceptional people who share our values. The role involves responsibility for a variety of IT issues for users, some straightforward, some requiring investigation and problem-solving.
You are an experienced engineer, customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written). You can work accurately and quickly, as the pace here is fast, with a high level of technical expertise. You will respond proactively to customers, seek solutions to problems, and manage multiple tasks simultaneously.
On a Day-to-Day Basis, You'll Be
* Diagnosing and resolving a wide range of IT issues for customers remotely.
* Building, installing, configuring, and troubleshooting hardware and software solutions.
* Acting as the escalation point for our 1st line engineers.
* Keeping all backend systems up to date.
* Ensuring that customer information and documentation on our systems is accurate.
* Providing proactive advice on best practices and approaches for our customers.
* Supporting project delivery work as needed.
* Continuously developing your skills and knowledge.
* Sharing specialist skills and ways of working across the team.
* Achieving response and fix times within our SLAs.
* Occasionally visiting customer sites on an ad-hoc basis for installs or onsite work.
What You'll Be Aiming For
* Consistently positive customer feedback.
* First-time fix for issues whenever possible.
* Response times always within SLAs.
* Fix times within SLAs consistently.
* Building strong customer relationships.
Experience & Skills
* At least 2 years in a full 2nd Line technical support engineer position, with 5+ years in a technical support role overall.
* In-depth understanding of delivering outsourced IT support services to remote users across various businesses.
* Experience with the M365 platform is essential.
* Strong working knowledge of Microsoft Office products is essential.
* Experience with Office 365 Exchange, SharePoint, Intune setup, and deployment.
* Azure VM setup, AVD settings.
* Server management.
* Active Directory.
* Hyper-V replication.
* ADConnect services.
Benefits
We value our employees and are committed to providing a safe and secure workplace. We foster an environment where every employee is treated fairly, with respect, and with equal opportunities for all. Learn more about our employee commitments on our careers page and some of our benefits below:
* 24 days annual leave (increasing with service up to 29 days)
* Additional day off for your birthday
* Buy/sell holiday scheme
* Private health insurance with discounted perks
* Bupa dental plan
* Eye care contribution
* Pension scheme
* Staff incentives and recognition
* Casual dress code
* Company events
* Company pension
* Free parking
* Gym membership
* On-site parking
* Private medical insurance
* Referral program
* Sick pay
* Wellness program
* Work from home options
#J-18808-Ljbffr