Join a high-profile Government team as a Service Desk Analyst, acting as the first point of contact for all IT issues across Windows, MacOS, iOS/Android devices, VoIP and Google Workspace.
What you'll do
* Provide 1st & 2nd line support across a diverse user base
* Handle incidents & service requests via phone, portal and Tech Hubs
* Build, support and track laptops, mobiles and associated hardware
* Create/manage user accounts for joiners/leavers
* Work collaboratively across wider IT teams to improve processes
What you'll need
* Active SC clearance (minimum)
* Experience in a Service Desk/IT support role
* Strong customer service mindset
* Ability to explain technical issues to technical & non-technical users
* Problem-solving mindset and ownership of issues
Desirable
* ITIL experience
* Google Workspace experience
* MacOS knowledge
...