Partnerships & Community Manager
* Annual Salary: £40,000
* Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder)
* Job Type: Full-time
We are seeking an experienced and motivated Partnerships & Community Manager to drive strategic growth through external partnerships while ensuring the highest standards in our community-facing services. This role is ideal for someone who excels in relationship building and has a strong background in service delivery or programme management within the charity, education, or SEND sector.
Day-to-day of the role:
Partnership Management
* Research and identify new partnership opportunities that align with the company’s growth objectives.
* Build and nurture strong relationships with current and prospective partners.
* Lead negotiations to ensure mutually beneficial agreements that align with our mission and values.
* Act as the main point of contact for all partners, ensuring clear communication, issue resolution, and satisfaction.
* Develop and execute partnership strategies, goals, and roadmaps that drive growth.
* Collaborate with the Marketing team on co-marketing initiatives, campaigns, and joint promotional activities.
* Work cross-functionally with Marketing, Customer Service, and Digital Engagement teams to align partnership activities with service delivery and brand values.
* Monitor and report on KPIs related to partnerships and community initiatives.
* Stay up to date on industry trends, competitors, and developments to ensure partnerships remain innovative and competitive.
Community Leadership
* Oversee the Family Liaison Team, ensuring consistent and compassionate support to families accessing the SEN Support Service.
* Facilitate and monitor ongoing feedback from families to inform continuous improvement.
* Analyse and evaluate service delivery standards; plan and implement improvements in collaboration with the team.
* Line manage Family Liaison Officer(s), providing support, guidance, and professional development.
* Manage and report on KPIs aligned with community activities.
* Lead community-driven initiatives, including charitable giveaways, SEND focused products, and support campaigns.
Required Skills & Qualifications
* Proven experience in building and managing partnerships.
* Experience in service delivery or programme management within the charity, education, or SEND sector.
* Strong relationship management, negotiation, and communication skills.
* Experience line managing or supervising staff.
* Ability to analyse data and report on KPIs and impact.
* Knowledge of the SEND landscape, including challenges faced by families and young people.
* Strong organisational skills and the ability to balance strategic and operational priorities.
* Collaborative approach with the ability to work across departments.
* Commitment to safeguarding and promoting the welfare of children and young people.
* Hybrid working flexibility, with the ability to attend the Redhill office 3 days per week.
Benefits
* Competitive salary.
* Opportunity to work in a dynamic and impactful role.
* Supportive and collaborative work environment.
* Professional development opportunities.
To apply for this Partnerships & Community Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
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