Commissioning Support Officer (Older Adults)
Location Hybrid, working from home and Trafford Town Hall, Talbot Road, Stretford, Manchester, M32 0TH
Salary range Band 6, £34,434 £36,363 per annum
Working Pattern Full Time, 36.25 hours per week
We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.
Contract type Permanent
Application deadline 19th October 2025 23:59
About the Role
The Commissioning Support Officer role is a varied and key role in the All Age Commissioning Team of the Integrated Commissioning Directorate within the local authority. Supporting the role of the Commissioning Officer and Specialist Commissioner.
The successful candidate will provide support across the full commissioning cycle in relation to the older adults’ provision. You will manage a portfolio of Care Homes and Homecare providers in respect of Quality Assurance, utilising internal methods to benchmark quality and good practice and evidence for improvement work.
You will be required to have experience of Commissioning and Social Care within the field of Residential and Nursing, Discharge to Assessment and Homecare.
You will have the ability to develop strong, effective and mature working relationships with key stakeholders including provider organisations to help ensure the delivery of appropriate services.
You will keep up to date with the relevant regulations, policy and legislation relating to Care Standards. As a Commissioning Support Officer, you will work within a small team, supporting the Commissioning Officers to effectively manage contracts and oversee the performance and quality of provision within Trafford. This includes but is not exhaustive.
* Complete quality assurance audits with providers and making recommendations regarding quality improvement.
* Oversee quality improvement methods to provide assurances to senior leads.
* Support with financial reconciliation, billing and invoicing issues and negotiations.
* Support and investigate whistleblowing concerns, complaints, and safeguarding issues.
* Liaise with health and social care colleagues to support discharge arrangement barriers.
* Ensure that all services, internal and commissioned, deliver efficient and effective interventions which are evidence based and able to demonstrate impact and outcomes.
* Support the implementation of commissioning arrangements for services, working across all relevant council, health and partner agencies.
* Tackle and resolve complex issues through strong leadership and effective partnership working across the council, Health and partner agencies.
* Support the procurement of new contracts and developments.
* Undertake Homecare Brokerage duties.
About you
Are you passionate about adult’s health and wellbeing and have a passion for helping vulnerable adults? Do you want to work in a lively and fast paced environment where no two days are the same? Do you have an understanding, knowledge and experience of commissioning? Do you have an understanding of CQC Regulatory Requirements and Good Practice? Are you able to form professional relationships? Then we would like to hear from you!
Your style and approach will reflect our values and behaviours. You will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.
You will be organised and efficient, with excellent communication skills, the ability to develop positive, professional relationships with a range of internal and external stakeholders and you will have good attention to detail. An understanding of commissioning is desirable and experience of working in an adult social care setting, using systems such as Liquid Logic and ContrOCC would also be helpful for this role.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
The core working hours are usually between 8.30am and 4.30pm, from Monday to Friday, but there is sometimes a requirement to work evenings or weekends and there may be a requirement to work between Christmas and New Year.
You will have flexibility in terms of hybrid, working at home and in the office. You will be required to work a minimum of 2 days in the office on the relevant team days.
An Enhanced DBS check will be required.
Some elements of the role will be operated on a Rota system.
Contact Details
For more information please contact: rachel.mcdonald@trafford.gov.uk
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
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