FJA are recruiting for an experienced Team Leader to join our client as part of their Customer Experience team. The Customer Experience Team is responsible for delivering excellence and expertise at every stage of interaction with the client. You will work with the wider business to continuously improve the products, services and systems to meet and exceed the customer needs and lead expectations to maximise business growth and retention. Benefits in the role of Customer Experience Team Leader; * 35 hour working week – Mon – Fri 9am – 5pm * Hybrid working between the Bury office and home * Private Bupa medical cover and optical / dental schemes * Generous annual leave with a buy and sell scheme * Gym and retail discounts * Optional study and additional learning packages * Company car schemes * Physical, mental and social wellbeing programmes * Plus many more!! Customer Experience Team Leader role: * Responsible for the customer relationship, delivering an outstanding customer experience at every stage * Recruit, train, mentor, manage and support new starters, and the wider team * Conduct performance reviews in line with performance management processes including a review of actions and training needs to ensure clear direction and development of the team * Monitor activity levels and performance management of the Helpdesk Team and provide reports, statistics a...