We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and will undertake planned visits to services that require national travel. You will work proactively with the Head of Social Care Governance and Customer Experience Manager to effectively oversee our customer experience processes.
Responsibilities
* Supporting with surveying opinion through social media and also in person at services
* Travelling to services around the country following up and investigating customer care concerns
* Supporting the Head of SCG with incident follow up and preparation for National Social Care Governance meetings
* Supporting with information request work as instructed
* Offering administration support within complex customer case management for key directors and the Customer Experience Manager and Head of Social Care Governance
* Operating the Customer Care desk when the manager is out on visits or assignments; supporting all aspects of managing complaints including, recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes
The successful post holder will have a proven experience in social care, good practice preferably at a senior level or in a closely related field. They will be an excellent communicator verbally and in writing and will be good at establishing trust and rapport with others. The role offers full support and training, and regular supervision and support.
Vacancy Reference Number: 84293
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer, and we have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, and we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – this post will not be open to sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
#J-18808-Ljbffr