Salary: £33,000 - 59,000 per year Requirements: Previous experience as a Business Analyst and/or Product Owner, with experience delivering on Salesforce. Demonstrable experience writing high-quality user stories, acceptance criteria, and managing backlogs/roadmaps. Strong Salesforce platform knowledge: Sales/Service/Experience Cloud, Flows, Data Model, Reports/Dashboards, Profiles/Permission Sets, and Integration concepts (APIs/ETL/iPaaS). Solid process analysis & mapping (BPMN or equivalent), requirement elicitation, and stakeholder facilitation. Comfortable with metrics/analytics: defining OKRs/KPIs, building basic reports/dashboards, and interpreting results to inform prioritisation. Familiarity with quality practices: Definition of Ready/Done, test planning, UAT, and working with QEs on automation coverage. Excellent verbal/written communication, negotiation, and storytelling skills; strong business acumen. Salesforce certifications: Administrator, Platform App Builder, Business Analyst (desirable). Product certifications: PSPO/CSPO, APM/PMI-ACP (desirable). Responsibilities: Lead structured discovery: business goals, constraints, risks, value hypotheses, and success measures (OKRs/KPIs). Run stakeholder workshops, interviews, and journey mapping to produce as-is/to-be process models and pain-point analysis. Translate needs into clear requirements: epics, features, user stories, testable acceptance criteria, and non-functional needs. Perform light data analysis and profiling; validate data model impacts, reporting needs, and data quality rules. Assist the PMO team in maintaining a prioritised product backlog aligned to strategy and value; apply agile product practices. Assist with the facilitation of sprint/iteration planning, backlog refinement, and acceptance of increments against clear Definition of Done. Work with PMO to build and communicate a transparent roadmap with outcomes, dependencies, and delivery milestones. Coordinate UAT planning and execution; define entry/exit criteria and sign-off. Assist PMO with managing release readiness and adoption, including enablement materials, comms, support model, and benefit tracking. Shape solutions with a platform-first mindset: leverage standard capabilities before custom solutions. Partner with Architects/Engineers on design decisions regarding data model, integration patterns, security & compliance. Ensure data integrity and governance, and support auditability. Define and track measurable outcomes and run benefits tracking post-release to drive continuous improvement. Drive alignment across business units, coaching stakeholders on prioritisation and trade-offs. Produce succinct communications: decision logs, impact assessments, training guides, and release notes. Represent the product in governance forums, proactively surfacing risks, assumptions, and dependencies. Technologies: BPMN Cloud ETL Support Product Owner Salesforce Security Azure CI/CD DevOps GitHub JIRA More: We are a dynamic company passionate about music, located in Leicester LE1, and we offer a hybrid remote work environment. Our Salesforce Business Analyst/Product Owner role is crucial for ensuring business outcomes through effective collaboration with engineering, operations, and commercial teams. We provide a range of benefits including additional leave, flexible dress codes, company events, a pension scheme, health and wellbeing programs, private medical insurance, life insurance, and a sick pay policy. last updated 18 week of 2026