We are recruiting for a Order Processor to join our highly successful Optical client in the Caerphilly Area. Are you looking for a potential permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands.
Pay and Benefits:
£12.30 per hour (Rising after 12 weeks)
Working Hours - 7am - 4pm (30 mins unpaid break)
Hours: Monday to Friday
Company Pension up to 5% matching
Life insurance - 3.5 times your salary
Work within a small team (8-9 people)
Share Save Scheme
33 days holiday allowance (including bank holidays)
Responsibilities?
Sort new orders into frame types and stock / RX
Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
Contract review and assess all orders and returns for processing
Ensure all Tess scanners are calibrated daily and maintained to good working order
Using Tess scanners, scan new orders, return order frames and paperwork for order entry
Monitoring of the department. reports, monitoring P&A frame reciept, advising management of lab delays and issues adding call log information
Order package frames from suppliers, logging details and monitoring receipt
To process all manual credits using AS400 and Salesforce tool
To confirm the fax or manual order via AS400
To retrieve paperwork and interrogate ordering process
To enter new orders on the ordering system
To generally assist with administrative duties as directed by the CRM Management team
To respond and action all expeditor cases raised by CRM teams on Salesforce
To liase with members of the customer service team to prioritise jobs through the factory and to report on potential delays
To work Saturdays as needed by the business to service business needs
Must have Qualifications/Experience:
Customer focused
Excellent PC and administration skill
Good communication skills - confident
Ability to work as part of a multi-disciplined team
Previous Experience of having worked in a Customer services environment.
Ability to work in a fast paced Enviroment
Attention to detail
DESIRABLE:
Previous knowledge of working alongside or in a manufacturing environment
Understanding of optical principles
Optical glazing experience preferred
Next steps:
Click APPLY NOW to send us your CV so that we can progress your application. When you've successfully registered and attended a walkaround/informal interview you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here