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Customer Service Associate
Unleash your potential in 2024: Discover N Family Club’s industry-leading salaries, benefits, and career development pathways!
Who are we looking for
At N, we aim to create an uplifting, one-of-a-kind experience for all our customers. We are seeking a smart & upbeat individual to join our small customer service team and be the face (and voice!) of the business to potential customers. Playing a crucial role in our front-line customer sales and onboarding experience, the right candidate will balance organisational ability & a target-driven attitude with soft skills such as written communication and time management. Above all, they’ll have impeccable people skills — always going the extra mile to delight our customers.
Key responsibilities and tasks:
* The voice of the brand — developing great relationships with our parents over the phone.
* Managing pipelines of new customers end-to-end; processing enquiries & converting them into new N Family Club members.
* Confidently answering questions about our nurseries, educational programme, fees, curriculum, policies, and registration.
* Managing a robust enquiry follow-up process to maximise conversion of potential members. Composing friendly, articulate emails and responding promptly.
About you
* A good degree or 4 years relevant work experience.
* A love for customer service (making people happy!).
* Experience in a ‘soft-sell’ customer service or sales role is preferable.
* Target-driven with the ability to work quickly.
* Confident on the phone and in email communications.
* Familiar with Gmail.
* Highly personable, articulate, passionate, and positive — always seeing the glass as half full.
* Driven by a ‘make it happen’ attitude.
* Hard worker and problem solver.
* Minimum 1 year relevant experience.
What can we offer you
We have a fantastic work environment that encourages creativity, growth, and autonomy. Benefits include:
* Salary £28-29k + performance-related bonus.
* Up to 32 days holiday a year (including bank holidays) to start, rising with length of service.
* Personal development fund of £100 per year.
* Funding and paid time off for professional development through our N Academy.
* Enhanced parental leave pay after 2 years of service.
* 5 days full sick pay; discretionary leave possible.
* Paid training including 1 inset day per year.
* Childcare discount and emergency childcare days.
There's more...
* Round-the-world trip and additional holiday for 5 years of service.
* Refer a friend bonus of £1000 and other incentives.
* Wellbeing benefits including wellbeing week, Headspace, free counselling, ClassPass discount, and hardship fund.
* Season pass loan and cycle to work scheme.
* Promotion opportunities, team culture, parties, and celebrations.
Unlock Dreams with N Family Club - We're For Dreams Of All Sizes!
Department: Admissions
Employment Type: Permanent - Full Time
Location: Shoreditch, London
Workplace type: Hybrid
Compensation: £27,000 - £29,000 / year
What's next?
If you think you have what it takes, click apply and fill in our quick (1 min) application form!
For more about N, our benefits, and work culture, visit our website or our Glassdoor page.
About N Family Club
We began with a dream: to be the highest quality, most loved early years education group in the UK. We envision a future where a focused, curriculum-led approach inspires big dreamers and big career movers, preparing children for an ever-changing world, in a workplace where people thrive!
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