Our purpose Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint. ️ The Role in a nutshell As a Client Analyst, you will be responsible for delivering Sustainable Energy First’s first-class Validation and Client Analysis Service. Drive strategic client engagement, query management and deliver accurate validation service. Your primary responsibilities include: ➡️ Invoice Validation - Ensure delivery of a first-class validation service, maintaining a 10 day SLA on actioning alarms ➡️ Client Management – Building strong relationships with your clients, being the go to person, having monthly calls, query management and providing thorough and meaningful updates ➡️ Sustainability – Identifying opportunities within your client’s portfolio to drive revenue and add value ➡️ Quality/Behaviours – Maintain a high-quality score in cases, alarms, communication and reporting. Maintain acceptable behaviours You will work closely with the wider teams in the business to ensure the highest level of client analysis, demonstrating analytical expertise, stakeholder management and strategic insight. Requirements A good understanding of SEFirst’s key products, deliverables & SLAs Ability to analyse problems, situations and information, think laterally and present innovative and feasible solutions Ability to keep calm under pressure & multi-task effectively Good communication skills, both written and verbal Relationship Management skills to ensure high quality of service delivery and management of stakeholders Good planning and organisational skills Ability to continually adapt and learn new ways of working Self-motivated with the initiative to learn and drive own development Commercial awareness and ability to influence key stakeholders’ decision making to drive revenue opportunities Benefits Salary: £28,000-£34,000 per annum Holidays: 25 days bank holidays your birthday off, increasing to 30 days on length of service Hybrid working - you must be able to commute to our Lytham office 2 days p/week *Please note: we are moving to Fulwood this Autumn ⌛Flexible working - including the ability to bank up to to 5 extra days off per year ⛹ Gym contribution Long service awards Private Medical Insurance Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave Simply Health scheme Challenging work and development opportunities Inclusion and Belonging We believe that diversity is more than a commitment, it’s at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!