Front of House Manager – Join Our Award-Winning Seaside Team!
We are a stunning 600-year-old inn located in a bustling Cornish seaside town, offering 9 charming rooms, a cozy bar, a 60-cover restaurant, and an additional 35 covers outdoors. As we proudly enter our 9th season, we're looking for a dedicated Front of House Manager to help us maintain and exceed our exceptional reputation as one of the South West's top dining destinations.
Why Join Us?
* Vibrant, Supportive Team: Work with an awesome, fun group in a genuine, family-like atmosphere.
* Live-In Opportunity: On-site accommodation available—ideal for couples looking to work together.
* High-Quality Dining: We specialize in high-end pub food and consistently rank among the best in the region, with 4.5 on Tripadvisor from ~1k reviews
* Charming accomodation: Characterful and historic accomodation with an average 9.0 on booking.com
Your Role
As Front of House Manager, you'll lead our team to deliver outstanding service, ensure high standards, and delight every guest. Your responsibilities will include:
* Managing phone, internet, walk-in, and reservation bookings.
* Coordinating customer flow and balancing kitchen loads.
* Greeting, seating, and upselling wines and specials with confidence.
* Ensuring deep knowledge of our wine, beer, and menu offerings.
* Training and developing junior staff to build a skilled, efficient team.
* Handling complaints and ensuring every diner leaves satisfied.
* Supporting service with waiting, pouring drinks, clearing tables, and maintaining cleanliness.
* Maintaining compliance with all industry norms and duties.
* Managing Staff rotas, training and development
* Ensuring business KPIs are met
What We're Looking For
* Prior experience in Michelin or rosette-level establishments (preferred).
* Exceptional personal presentation and standards.
* Personal License Holder
* Proficiency with ICR Touch and tablet technology. Experience with Tevalis a bonus
* Excellent interpersonal and teamwork skills.
* Calm, composed demeanor, even during busy shifts.
* Physical fitness and willingness to perform hands-on duties.
* Availability for evenings, weekends, and holidays.
Ready to Apply?
If you're passionate about hospitality and looking to join a supportive team in a beautiful location, we'd love to hear from you. Whether you're seeking a seasonal or full-time role, this is your chance to shine in a rewarding position.
Very much looking for a long term placement in the role to grow the business and the team and become an asset to the community
Ability to commute/relocate:
* Tintagel Cornwall PL34 0DA: reliably commute or plan to relocate before starting work (required)
Experience:
* restaurant and accommodation management: 3 years (preferred)
Work authorisation:
* United Kingdom (required)
* Work Location: In person