The Why, the What and the Who...
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, and in return you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Additional holiday days with length of service, up to five days
* Ongoing training and development, with opportunities to fast track your career
* Free game vouchers every month
* 30% discount on food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our charity partner upon completing induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer’s experience!
No two shifts are the same; you may be welcoming customers at reception, hosting parties on the lanes, or serving food and drinks at our bar and diner. Your professional and engaging customer service, high energy, and enthusiasm will ensure our customers have a memorable, value-for-money experience.
Our training covers all key areas of the centre, enabling you to support and add value throughout the customer journey. You may also work in the kitchen.
Opening Hours and Shift Patterns:Our centres are typically open from 9 am to midnight, seven days a week. Peak times are evenings, weekends, and school holidays, when we seek availability from applicants. Typical shifts include:
* Weekday mornings: 09.00 - 17.00
* Weekday evenings: 17.00 - 00.00
* Weekend mornings: 09.00 - 18.00
* Weekend evenings: 16.00 - 01.00
Shift times may vary by centre. Applicants under 18 may be expected to work until midnight, but no later. You will receive thorough induction and ongoing training, with opportunities for career progression, including apprenticeships and management training.
To succeed as a Team Member, you should have:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.
Since our listing on the stock market in 2016, we have expanded to 75 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be leaders in experiential family entertainment and continue to grow, opening about three new sites each year.
We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.
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