40 Hours - (Monday-Friday)
Location: Duffield Bank House, Derby DE56
Executive Events Host
We are looking for an Executive Events Host to lead our Executive Services team at Duffield Bank House, a 16th Century property on the bank of the River Derwent. The role involves driving and maintaining 7-star service standards, supporting senior Rolls‑Royce executives and their customers for conferences, formal dinner, garden BBQs and overnight stays.
Key Responsibilities
* Lead the Executive Services team under the Executive Host Manager.
* Supervise facility operations, including maintenance, conference facilities, security procedures and health and safety.
* Ensure high standards of cleaning, catering and maintenance, escalating issues as required.
* Manage bookings and logistics for customer visits using Microsoft applications.
* Maintain AV/IT systems operational daily.
* Act as Duty Manager, ensuring overall safety, operational management and high service standards.
* Support emergency procedures and run on‑the‑job training sessions for the wider team.
* Record and track customer preferences for future visits.
* Develop and implement service improvements and innovations to enhance guest satisfaction.
* Maintain a high standard of customer empathy, discretion, and 7-star service for high‑profile guests.
Person Specification
* Extensive hospitality and/or customer service experience.
* Customer‑centric service style, putting the customer first.
* Ideally previous management or supervisory experience.
* Ability to remain calm under pressure.
* Effective communication skills with colleagues and customers.
* Cultural awareness and organisational skills.
* Problem‑solving ability with strong attention to detail.
* Knowledge and operational experience with Microsoft Office Software.
* Desire to continually improve, adapt and self‑develop.
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