Role: Technical Support Engineer Location: Manchester (2 x a month onsite) Are you a technically curious support professional who enjoys solving data and API challenges? We're hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised. This isn't a password-reset helpdesk role. As a Technical Support Specialist, you'll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges. What you'll be doing: Troubleshooting API, data and integration issues Working with JSON, SQL and browser developer tools Supporting agencies, advertisers and broadcasters Reproducing and documenting bugs for Engineering Improving documentation and customer workflowsWhat we're looking for: 2+ years in Technical Support / Product Support (SaaS environment) Strong troubleshooting mindset Experience with APIs, JSON or web technologies SQL or data analysis skills Clear communicator who can explain technical issues simplyWhy consider this role? Modern SaaS platform with real market impact Remote working Clear progression into Product, Engineering or Senior Support Collaborative, low-ego culture Exposure to AdTech and Data analyticsIf you're a Technical Support Specialist who wants more ownership, more technical depth a...