Job Description
Role: Cleaning Operations Manager
Salary: £55K + company car, Attractive bonus structure, ongoing training and professional development, Clear career progression opportunities, supportive, professional working environment
Job Status: Full time/ Permanent
Location: Northern Home Counties, London and Berkshire
Vacancy Reference: VR/05393
Role Description:
We are currently recruiting on behalf of a well-established and growing facilities management provider for an experienced Cleaning Operations Manager to join their senior leadership team.
This is a key operational role, reporting directly to the Operations Director, with responsibility for the performance and development of a team of five Account Managers and overall service delivery across a varied portfolio of clients.
The Role:
You will take ownership of operational performance, client satisfaction, and team leadership across multiple contracts within sectors including education, local authority, healthcare, automotive, and commercial office environments. This is a strategic and hands-on position requiring strong commercial awareness and the ability to drive continuous improvement. Offers genuine scope to progress influence on the business, moving to Director level status.
Key Responsibilities:
* Leading and developing a team of Account Managers
* Ensuring high standards of service delivery across all client sites
* Managing client relationships and acting as a senior escalation point
* Monitoring KPIs and implementing performance improvements
* Supporting recruitment, training, and ongoing development of teams
* Ensuring compliance with health & safety and industry regulations
* Contributing to wider operational and strategic objectives
The Candidate
* Proven experience in a senior operational role within a contract cleaning business (essential)
* Experience managing multi-site contracts and teams
* Strong leadership, communication, and stakeholder management skills
* A structured, proactive, and commercially aware approach
* The ability to travel and commute to Bedford
* Residence within the Home Counties (preferred)