Resident Experience Manager – Avery Healthcare
Join to apply for the Resident Experience Manager role at Avery Healthcare.
Base Pay Range
Package Description: Avery Healthcare offers pay based on your skills and experience. Talk with a recruiter to learn more.
About the Role
As Resident Experience Manager, you’ll be the heartbeat of our home — ensuring every resident enjoys a safe, welcoming, and enriching experience. You’ll lead by example, inspire excellence, and work closely with department heads to deliver seamless service across care, housekeeping, dining, activities, and more.
Your Role Will Include
* Championing resident satisfaction through daily engagement and feedback
* Coordinating service delivery across all non-clinical departments
* Maintaining high standards of cleanliness, presentation, and hospitality
* Managing complaints and concerns with empathy and efficiency
* Supporting home improvement projects and budget planning
* Deputising for department heads and ensuring effective rota planning
About You
* Experience in hospitality, healthcare, or care home settings with a clear understanding of standards, policies and procedures
* A background in team leadership or supervisory roles
* Strong organisational skills and a keen eye for detail
* A caring, respectful, and accountable approach
* Excellent personal presentation and cultural awareness
Other Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Business Development and Sales (includes health care industry)
About Avery
Avery is one of the UK’s leading providers of luxury elderly care. We offer a dynamic, empowering environment where your career can truly flourish. Join us and discover why Avery is the preferred choice for care professionals across the country.
Ready to make a difference? Apply today and take the next step in your career with Avery Healthcare.
Please note: This role requires a DBS Disclosure check (covered by Avery) and proof of eligibility to work in the UK. We may close this advert early depending on application volume and business needs.
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