Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!
You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.
If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.
Apply now and become part of something meaningful!
We offersome excellent rewards and benefits including:
* We offer all team members 1 free meal per shift.
* Uniform provided.
* Enhanced Bank Holiday pay.
* Increased Annual Leave entitlement - team members who work with us for 3 years or more, get extra annual leave.
* Cycle to Work scheme – why not save money on commuting costs and improve your health at the same time.
* Milestone Birthdays - get EXTRAtime off to celebratethat special birthday.
* Company sick pay which is over and above the statutory entitlement. (subject to length of service)
* Refer a Friend Scheme for successful referrals- for all permanent roles within Oakland Care (T&C's apply).
* Recognition and staff appreciation initiatives.
* Health Cash Plan (subject to T&Cs).
* Death in Service Benefit (subject to T&Cs).
* Long service awards.
Location: Woodland Grove, Rectory Lane, Loughton IG10 3RU
Hours: 40 hours per week
Pay: £13.20 per hour
Contract: Full-time
Shift: Days (including some weekends and Bank Holidays)
What do you need to succeed:
Our Hospitality Assistants, assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.
This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.
As a Hospitality Assistant, your key responsibilities will include:
* Assisting with meal service either in resident rooms or dining rooms.
* To ensure that water/drink jugs are regularly refilled in resident rooms.
* Help set up and clear down tables before and after lunch service.
* Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
* Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
* Attending to residents “non care” related needs including opening/closing curtains, changing TV channels etc.
To be successful in this role, you need to have/be:
Essential
* Previous experience of working in a similar role within a luxurious setting.
* 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
* Customer facing experience including building working relationships with internal and external stakeholders.
Personal Attributes:
* Reliable and punctual.
* Ability to work as an effective team member.
* A professional personal appearance and standards.
* Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
* Able to develop good working relationships and to represent the organisation professionally.
* Able to build trust and demonstrate an awareness and understanding of individual differences.
* Motivated to go above and beyond, and to work with passion and enthusiasm.
* Motivated to contribute towards the team and home goals.
* A commitment to grow and learn new things at work.
* Able to remain approachable and calm under pressure.
“Our mission”
is to provide exceptional homes for people to live, love and be loved where everyone is part of our family.
* Family
* Integrity
* Respect
* Exceptional
* Sustainable
Apply now!
If you’re ready to start your journey and make a difference, then don’t delay and apply today!
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