Onsite Manager - West London - Monday to Friday - 07:30-17:00 - 42 hours per week
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
We are looking for an Onsite Manager to join our team.
The Onsite Manager will be responsible for the management of the Onsite Shop and the project hire and sales opportunities. You will be responsible for all aspects of one of our well‑established contracts to ensure that a high‑quality consistent service is delivered to meet client requirements and expectations. This role will be responsible for delivering on the KPIs and SLA's while working with the client to ensure smooth operation success.
* Support management of the P&L for the location.
* Management of the day to day running of the onsite hire and sales function.
* Management of the compliance levels of equipment for the Client base.
* Ensure timely resolution of customer loss, damage and call out charges in line with Speedy policies and customer KPI's to minimise risk to revenue.
* Effectively manage the digital role centre and utilisation to ensure deliveries, collections and exchanges are actioned in a timely manner and that transport is consolidated where possible.
* Liaising with all parts of Speedy to ensure internal and external customer satisfaction is exceeded.
* Accuracy within all Speedy operating systems.
* Continuously developing knowledge of Speedy products and services, and utilising this to maximise revenue.
* To promote effective communication with the Customer, Speedy business and supplier chain.
* Following all company procedures and policies within the Company handbook.
* Provide full end to end support and deal with escalations and problems/queries.
* Deliver Customer Service Excellence ensuring the quality of customer care and service are of the highest standard.
* Management of Health & safety related to the onsite facility.
What you'll need:
* Full UK driving licence essential.
* Experience preferred within the hire industry.
* Experience preferred within the construction industry.
* Self‑motivated and conscientious.
* Able to prioritise workload, work under pressure and strict deadlines.
* Flexibility to meet demand where appropriate.
* Can adapt to individual and operational change in a diverse and fast paced organisation.
* Knowledge of Microsoft office programmes is essential.
What we offer:
* 26 days holiday (plus bank holidays and option to purchase more)
* Life assurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development, and career progression - including further qualification support.
* Voluntary Health Cash Plan
* My Staff Shop: discounts and offers for shopping etc. across many suppliers
* Green Commute Initiative: Work scheme for cycling
* Vita - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
#J-18808-Ljbffr