Job Description
Join our Technology team and play a key role in creating a great experience for our people. In this customer-facing role, you help ensure our staff, including traders and senior leaders, have the tools, support and confidence they need to work effectively.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
As a Service Desk team member, you provide face-to-face support for staff across the organisation, including our trading teams, ensuring technology issues are resolved quickly and professionally. You act as a first point of contact for requests, inquiries and troubleshooting, whether in person or through our digital support channels. You diagnose and resolve desktop and trade-floor technology problems, assist with device upgrades and office technology changes, and contribute to wider projects such as refresh cycles and technology rollouts. You work closely with colleagues across Technology to ensure a seamless service, bringing a calm, flexible and solutions-focused approach to every interaction and helping to continually improve the experience for our users.
What you offer
* Experience providing Help Desk, desktop or trade-floor support in a customer-facing environment
* Ability to communicate clearly with a wide range of users, including traders and senior leaders
* Experience in Office 365, Active Directory and Network troubleshooting
* Strong problem-solving skills with the ability to prioritise, multitask and work with minimal supervision
* A friendly, adaptable manner with a commitment to delivering an outstanding customer experience
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
* 1 wellbeing leave day per year and a minimum of 25 days of annual leave.
* 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers
* Paid fertility leave for those undergoing or supporting fertility treatment
* 2 days of paid volunteer leave and donation matching
* Access to a wide range of salary sacrificing options
* Benefits and initiatives to support your physical, mental and financial wellbeing including, comprehensive medical and life insurance cover
* Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Access to company funded emergency and backup dependent care services
* Recognition and service awards
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About Technology
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.
Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.