We're excited to be partnering once again with a long-standing and highly respected client, this time, to find a confident and driven 2nd Line Technician who's ready to take their career to new heights. Why This Role Stands Out: You won't be another number in a large support machine. You'll be a key part of a tight knit, 10 person service desk team, working hands-on with a variety of technologies across diverse customer environments. This is more than just a helpdesk job, it's a springboard for your career in IT. Whether you're stepping up from 1st Line or looking to further your career in 2nd Line, this is your opportunity to thrive in a fast-paced MSP where learning and career development are actively encouraged. What You'll Be Doing: Be a go-to problem solver for complex support queries-via phone, email, and ticketing systems. Work on meaningful IT projects and help onboard exciting new clients. Build trusted relationships with users and customers through exceptional service and communication.What You'll Bring: 2 - 4 years of experience in an MSP or similar high-pressure IT environment. A customer focused mind-set and excellent communication skillsSolid knowledge of: Windows Server & Active Directory Virtualisation (Hyper-V, VMware, Dell) Networking (switches, firewalls) VDI platforms (Citrix, RDS) Backup technologies (Veeam, off-site) A sharp eye for detail, solid organisational ski...