What is a Practice Coordinator?
This is a new role within our practice and replaces the role of "receptionist" to better reflect the value provided by this role.
This is about coordinating people, processes and patient experiences to play a vital part in how smoothly the practice runs day to day.
A practice coordinator's role is split across two key areas:
o Welcome Team – the front-of-house role focused on delivering exceptional patient experiences, managing appointments and payments, and being the first point of contact with professionalism and care.
o Admin Team – the behind-the-scenes engine room, responsible for handling calls and emails, keeping patient records up to date, supporting clinicians, and ensuring everything runs like clockwork.
What does the ideal Practice Coordinator look like to us?
Firstly: do you align with our values?
· You can read our values here –
Secondly: do you fit in with our team?
· You can read more about our team here -
Thirdly: do you have the right skills, education and attitude?
* Strong communication skills, both written and verbal
* Confidence with IT, including Outlook, Microsoft Excel, Word and similar tools
* Maths and English GCSE (Grade C/4 or above, or equivalent)
* The ability to work well in a team and prioritise tasks effectively
* Empathy and professionalism when handling sensitive or confidential information
* Comfort in public-facing situations and interactions
* Independence in completing administrative tasks and managing your own workload
* Flexibility and adaptability when plans change
* A positive attitude and willingness to learn
What's in it for you?
* Pay
We currently offer an hourly rate of £12.57
We contribute to your pension
We contribute to your dental treatment fees
We are developing bonus schemes for our employees
* Development and Training
We cover all training days, CPD events and in-house courses
We provide on-the-job training and shadowing and support the development of our team's skills
* Roles and Responsibilities
We encourage team members to explore new roles within the business to ensure a varied working week
* Shaping the Future
We don't have all the answers so we involve the team in helping to identify potential weaknesses in the business or areas for improvement and encourage their thoughts, feedback, insight and proposals to help us make better informed decisions
This is why we involve our team in the recruitment of future team members like you
* Leadership
We have effective leadership with a clear vision, values and goals which sets out what we want to achieve, why we want to achieve it, how we want to achieve it and what we believe in
We have a coaching leadership style to develop our team into leaders of their own working role
* Management
We have effective management which provides the frameworks, systems, processes, tools and support required to enable everyone to be the best at their role
We encourage our team to make evidence-based decisions
We have a horizontal business structure where everyone is valued equally
* Control and Freedom
We give our team the freedom to create the solutions to the problems they encounter
We trust our team to do their job and whilst we have ways to ensure high standards we do not believe in overbearing or restrictive micromanagement
* Open Channels of Communication
We have daily huddles and recorded monthly meetings
We have quarterly reviews with each team segment to discuss any concerns or questions to make the business better and the team happier
We have a group chat for ongoing communication
* Meaningful Relationships
We have a team who are completely committed to the care of the patients and of each other
We have a culture of collaboration where everyone goes above and beyond to provide care of the highest possible standard
We work with people who share similar values and who are there for each other
We want to build genuine relationships with genuine people
* Wellbeing of our Team
Our three pillars of healthcare are: our patients, our people, and our planet
We want our team to feel valued, happy, trusted, supported, inspired, excited, proud, respected, listened to, developed and ultimately cared for in a way that is right for them
* Wellbeing of the Planet
We are very environmentally conscious and are constantly looking for new and innovative ways we can reduce our waste and improve our carbon footprint
* And finally…Dogs
P.S. we have two canine team members who champion our values and they would love to support you too.
The practical stuff
* Full time 5 days a week – Monday to Friday
* Working hours 8:30am - 5:15 hours with 50 minutes lunchbreak – no rushing to eat your food
* One late evening on Monday until 6:15pm per week
* Interviews will be held week commencing Monday 6th October
* We are a fully private practice in Thirsk that provides functional family dentistry, alongside implants, orthodontic and cosmetic dentistry
* We are growing our practice and now need to grow our team
* We are a 3-minute drive from the A19 and 15 minutes from the A1
* There is ample paid parking in the area and some free parking on a first come first served basis
* Our current team comprises of 2 practice coordinators, 6 dental nurses, 1 dental hygienist, 1 dental therapist, 1 manager and 4 dentists. Oh, and 2 practice mascots Nala and Kovu who you should have seen on our website
* If you want to find out more about working with us at Market Place Dentistry then request a chat with any one of our team. They are all happy to openly and honestly share their experience of working at the practice.
How our recruitment process works
· We are willing to put the time and effort into finding the right person to fit our work family and so we always involve our team in the recruitment and selection process.
· We seek their feedback about the applications we receive to ensure any new team members are a good fit
· Once we have reviewed the applications, we will send invites out to a number of candidates to attend for an interview so we can get to know each other better
· Applicants may then be invited to the practice for a day to shadow, to see how we operate day to day and meet our team in person
· As a team we will then pick the candidate who most closely aligns with our values and culture
To apply for the role
Please email your C.V. with a covering letter to
Job Types: Full-time, Permanent
Pay: £12.57 per hour
Benefits:
* Company events
* Employee discount
Ability to commute/relocate:
* Thirsk YO7 1HA: reliably commute or plan to relocate before starting work (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person