Job Advert This role will require weekly attendance of 1-2 days per week at BACP House in Lutterworth. You will also be expected to attend as required for team meetings and events. Job purpose: To assist with all aspects of the work connected to the membership application and the subsequent renewal process, ensuring compliance with all internal standards, for the benefit of the membership of the Association. PRINCIPAL ACCOUNTABILITIES: * Provide in-depth information to members, liaising with other departments as necessary, to ensure the satisfactory resolution of membership related queries. * To evaluate evidence against set eligibility criteria, communicating with members to obtain further information when required, whilst ensuring all required standards of the Association are met. * To process the main functions of membership in relation to applications, renewal and re-instatement, in line with all internal standards and published Terms & Conditions. * Confidently communicate results of applications, renewals and reinstatements, whilst maintaining a positive relationship with the applicant, when communicating negative information. * Ensuring the accurate processing of all membership payments received by BACP, whilst being able to prioritise workloads to strict internal deadlines, by maintaining member’s subscriptions accurately on BACP’s database. * Liaise with members regarding failed payments and effectively communicate the consequences of non-payment to their membership as appropriate. * Update and maintain filing systems and databases to ensure accurate information is correctly updated, in line with all internal requirements and external legislation. * Co-ordinate the collation of member data, to be forwarded to appropriate third parties, allowing the timely issuing of renewal documents and journal publications to members. Knowledge & experience: * Minimum of 2 years working in a Customer Service role * Previous experience of being able to assess information against set criteria * Previous experience of being able to process financial payments, including the processing of direct debit reject reports * Excellent communication skills with a proven track record of success * High level of computer literacy, including the previous use of a CRM database * Excellent organisation skills * Excellent attention to detail * Problem solving skills