Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team. The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process. Please see employer website for full job details & person specification.
Responsibilities
* Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
* Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
* Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
Skills and Qualifications
* 5 GCSEs/O’ levels/ equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment.
* Or Three years’ experience in the provision of an effective administration service in an office environment.
* Proven organisational skills in an administrative environment.
* Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.
* Experience of dealing with confidential information - both verbal and written.
* Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous.
* Knowledge of Northern Ireland Criminal Justice sector would be advantageous.
Further Information
Area: Derry or Londonderry
Closing date: 06 Nov 2025
Area: All of Northern Ireland
Closing date: 07 Nov 2025
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