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We’re working with a global client to find an experienced Lead UX Researcher for a high-impact discovery project focused on improving the client experience during complex product implementations.
* Start: Immediate
* Duration: 6 months
This is a strategic role where you will investigate how clients experience a 9–12 month implementation process, mapping service touchpoints, identifying pain points, and uncovering opportunities to improve both client satisfaction and internal delivery.
Key Responsibilities:
* Lead user research into the end-to-end client implementation journey
* Conduct stakeholder interviews and facilitate cross-functional workshops
* Develop service blueprints, journey maps, and ecosystem maps
* Deliver clear, strategic insights and recommendations to senior stakeholders
* Work independently with minimal supervision and take ownership of research direction
About you:
* Minimum 6–7 years’ experience in UX research, with significant B2B exposure
* Background in service design or UX research for service design projects
* Comfortable working with complex processes and multi-stakeholder environments
* Skilled in service blueprinting, journey mapping, and process analysis
* Confident facilitating cross-functional workshops
* Able to manage senior stakeholders and present findings at a strategic level
* Self-starter with a proactive approach and strong problem-solving mindset
If you're a senior UX researcher or service designer ready to take on a fast-paced, strategic project, please get in touch to discuss further.
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