Overview
Three Retail Customer Advisor
Location: Unit 34a The Grand Arcade, Wigan WN1 1BH, UK
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: Part-Time 16 hours across 3 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting-edge products and services will help us achieve high standards across Three while achieving sales targets as a team.
Who We Are
We’re here to build a network the UK can count on – connecting people, places and potential. We believe everyone deserves the same chance to stay connected, and with VodafoneThree, that future is being built today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive progress. We believe everyone should feel they belong, and there’s space for you here. You’ll be welcomed, valued and encouraged to bring your whole self to work. Our Retail Customer Advisors are at the heart of delivering first-class customer service.
Why VodafoneThree
Join us and you’ll be at the heart of change. We invest sustainably and create opportunities that last. We’re expanding connectivity and reimagining what a connected nation looks like, with £11bn invested in 5G and digital infrastructure. Your work will power businesses, services and communities across the country. We move at pace because what we’re building matters and we’re learning as we go. Wigan Three Store is in the town centre, near Grand Arcade, Wigan Pier, and Market Square, with transport links including Wigan North Western and Wigan Wallgate stations. We pride ourselves on being more than a store; our team delivers first-class customer service.
Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something extraordinary. Key qualities include:
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other; our inclusive culture will support and inspire you daily. We provide a competitive package of pay and benefits that reward you for your hard work while supporting health and well-being.
At Three, we offer a range of benefits:
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show us who you really are. We’re looking for authenticity and can’t wait to get to know the real you.
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