Location: Swindon, England, United Kingdom
About Us
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have access to the latest innovation backed by market‑leading service operations.
Our core values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – shape our culture. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. We believe that innovation thrives when everyone can be authentic. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued.
Job Details
To carry out service visits to reported calls throughout the company’s customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Responsibilities
* Respond to customer service requests for the repair of business equipment and production printers.
* Carry out fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
* Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
* Work with colleagues to help overcome new or unusual faults.
* Invoke the call escalation process in a timely manner.
* Inform the customer on the work carried out and gain acceptance to the machine’s condition and performance following the service work you have completed.
* Carry out the installation of equipment sold by the company and ensure the machine performs to the customer’s satisfaction.
Skills and Experience Required
* Experience of fixing production printers and digital presses such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
* Experience in the office equipment industry.
* Technical skills with a strong electronic and mechanical background.
* Strong IT knowledge with the ability to network devices and set up scanning functions.
* The ability to provide first‑class customer service with previous customer‑facing experience.
Benefits
* Flexible working options.
* 33 days holiday including bank holidays.
* Holiday purchase scheme.
* Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
* 2 paid days off per year for voluntary work to support our local communities.
* Staff Reward Scheme.
* Pension scheme.
* Life assurance 4 × salary.
* Sponsorship for professional development and memberships.
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
* Mental health first aider support programme.
* Cycle2Work scheme.
* Discounted Gym Membership.
* Eye care voucher scheme.
* Free flu vaccinations.
* Employee social events and recognition activities throughout the year.
* HP Employee discount programmes.
* Mobile phone discounts.
Position Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Management and Manufacturing
* Industry: Online Audio and Video Media
Application
The role is fully remote and home‑based; attendance at our offices is required periodically for team meetings and training. If you have a disability or health condition and require reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
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