Overview
Facilities Service Desk Coordinator
We are currently working alongside an established M and E business to recruit a Facilities Service Desk Coordinator to join their team on a permanent basis. The job is based in Newtownabbey.
Responsibilities
* Managing and logging all helpdesk requests, ensuring accurate details in the system
* Scheduling and coordinating Planned Preventative Maintenance (PPM) and reactive tasks
* Liaising with engineers, technicians, and subcontractors to ensure timely job completion
* Updating inhouse systems and maintaining accurate service records
* Communicating progress with clients and escalating urgent issues when required
* Supporting Contracts Managers with reporting, service delivery, and performance monitoring
* Ensuring helpdesk operations meet KPIs and SLAs through accurate data management
Requirements
* Minimum 2 years’ experience in a customer service or helpdesk environment, managing high volumes of inbound calls.
* Proven ability to respond efficiently to customer enquiries via phone, email, and other communication channels.
* Strong administrative and organisational skills with proficiency in Microsoft Office and general computer applications
Skills
* Customer Service, Help Desk, FM
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